won't unlock phone

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Newbie

won't unlock phone

Purchased a phone in january of 2018 from the boost store, also signed up for the pay as you go $50 unlimited plan. I was assured there was no contracts and no commitments. So february 12th went to tmobil to switch plan. I called boost a d got my account number (after a battle). Tmobile ported my number and set up my account. When they tried to install the new sim card they received a. Error that the phone was locked. I called boost to have them unlock the phone (battle #2). I was put on hold and then had a bunch of numbers called out and call hung up, I assumed they unlocked the phone. Tmobile again tries the sim, a d same msg. I called boost again and was assured my phone was not locked. Again tmobile tries the sim and it did not work. After being at tmobile for over 3 hours we decided that it may take a few hours for the unlock to happen. February 13th, tries phone and still locked. Went to tmobile again tries phone did not work, associate called apple to see if maybe a phone issue? Apple suggested backing up phone 
But did not work, called boost again and was told hold not help me, rep at tmobile told he could not do anything else until phone was unlocked. Went home and called boost again, was told and I quote, your phone is not locked. Still cluld not get the phone to accept the tmobile sim card so once again I called boost, after having a 5 minute conversation. I was put on hold and passed off to another boost rep, when I was then told the phone was locked, a x I would have to have an account with boost for 12 months before they would unlock my phone. I asked how they could do this and was told read the policy on the website! So there is no commitment, there is no contract, I own the phone, but I need to read the website to see policy? Wrong!!
1. Why wasn't I told about the 12 month issue the first time I called (or the 2nd or 3rd)?
2. Paid for phone, no contract, no commitment how can they lock my phone?
3. I was paid up till 2/16/18 a d they cut me off monday so they owe me a refund!
4. I have been without a phone since monday due to this issue when though I have been paying for service through tmobile, so boost should refund this also. 
The bottom line is I want my phone u locked and boost has no right to hold. Me hostage!!!

82 REPLIES 82
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Accomplice

Why is boost deleting my comments??? Lol
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Accomplice

This is insane. I have been a customer for 11 years but i am thinking of quitting Boostmobile. I don't like this policy. If you buy the phone then you should have the right to unlock it. Its not fair or right and i think we need to right letters to corporate and see what they think, if not we need to boy-cut Boostmobile and look for better service.. I am going to YouTube with this. It is very wrong

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Accomplice

The problem is that if you bought the phone and fully paid for it why cant it be unlocked? Its your property, you paid for this device in full. That's like buying a car on a loan, paying the loan and the bank doesn't give you the Title!!! This policy is wrong. If the phone is not paid-off then i understand but if it is then its yours and they have no right to hold you hostage!!!!!

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Accomplice

It seems that i am being kept from posting. I cant see new post. Now this proves what is really going on with this company. They lost me as a customer. I detest dirty playing..

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Accomplice

Yup they did the same to me. Switched carriers seven months ago and don’t regret it one bit. I would rather go without a phone then to give the crooks my money.
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Accomplice

I gave up and traded down for an unlocked iPhone.
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Accomplice

I put the phone for sale. If i cant then i will burn it.... T-Mobile gave me a good deal for switching. So i will switch by next week. I will never look back at Boost. 

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Agent

We understand your frustration, Kemii, & we apologize for the inconvenience! We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a private channel where we can discuss private account information. Please send us a private message along with your phone number, the PIN and a brief description of your request. To send a private message, click on any of the social care agents user names and select the option send this user a private message. 

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Agent

We understand your frustration, mambrake, & we apologize for the inconvenience! We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a private channel where we can discuss private account information. Please send us a private message along with your phone number, the PIN and a brief description of your request. To send a private message, click on any of the social care agents user names and select the option send this user a private message. 

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Accomplice

I already tried private messages and never got a response. I called boost and was told the phone was unlocked then I called again and they said it wasn’t. The treatment has been awful. All over not wanting to unlock a phone that is paid off in full. I know Boost might think that loosing me is nothing. But to loose a 11 year old customer that would had stayed with boost for years to come is a big lost. By me staying with boost would had brought you more money than trying to make me activate the phone for 8 more months. As of April 10 I will no longer be with boostmobile and the iPhone 7 that is locked will be thrown away. Good luck. I need to bring awareness of this 1 year policy to people