stuck on activating new phone

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Groupie

stuck on activating new phone

I am trying to activate my new iphone 8 plus and switch my number to it but it keeps telling me to perform a firmware update. the ios version is up to date and the update number gives me an unknown error on calling it.

11 REPLIES 11
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Agent

We are really sorry for the inconvenience, @racquellkyle! We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a private channel where we can discuss private account information. Please send us a private message along with your phone number, the PIN and a brief description of your request. To send a private message, click on any of the social care agents user names and select the option send this user a private message.

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Groupie

Seriously, shame on all of you "AGENTS" that are refusing to speak to the problem.  Asking us to DM you with all of our personal info with not so much as one word as to what the issue is, or what needs to be done?!  Shame on you.