shipping

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Groupie

shipping

I brought my phone saturday around 3:00 am and i pick next day shipping. I'm wondering why when i went to go look it up it still say it's processing. If it should be here by today.

31 REPLIES 31
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Agent

Hey there, Itsmeemayy! If you placed your order before 1:00PM (CST), your order will be shipped the same day. However, if you placed your order after 1:00PM, then your order will be shipped the next business day [with the exception of weekends and holidays]. 

 

If you have any other question or concern, just let us know. We're here to help!

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Agent

We’d love to explain this further. Orders placed on holidays/weekends with overnight shipping, will not be processed and shipped until the following business day.

 

Be sure to click "✓ Accept as Solution" when you find an answer that works for you.

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Groupie

Is there any chance you can check the status of my order?
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Agent

Definitely want to look into this for you. Please send us a private message with your order key number.

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Accomplice

I’m trying to see if you boost up can you trade for another phone . The phone is brand new I have the 7 I just want the 7 plus
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Agent

Hey there, AlexisW28! Trades are not currently available. Sorry for any inconvenience. 

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Enthusiast

Hello,

I ordered a new phone Wednesday and got the overnight shipping and I still haven't received it. 

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Agent

Hello, @Scferg21. Thank you for stopping by. Could you please send us a private message to better assist you? We'll be waiting for your response. Remember, we're here to help. -Kira_M. 

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Enthusiast

Just sent a private message, thank you.

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Agent

Thanks. We'll continue assisting you through private message.