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pre owned iPhone came cracked

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Accomplice

pre owned iPhone came cracked

I ordered 4 pre-owned and one of the IPhone 7 Plus came cracked will I be able to get a replacement
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Agent

Re: pre owned iPhone came cracked

Please call 1-844-834-5579 to submit a claim. You will be given instructions on how you can return your Pre-Owned phone to receive a replacement Pre-Owned phone via the shipping process with valid claim. @travistannehill.

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9 REPLIES 9
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Re: pre owned iPhone came cracked

Hi there! Pre-owned phones have the 7 day return policy available and a 90 days warranty. Please send us a private message to assist you. To send a Private Message, click my username or picture, then click "send this user a private message".

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Accomplice

Re: pre owned iPhone came cracked

I can’t believe boost won’t replace a phone that they sent cracked
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Agent

Re: pre owned iPhone came cracked

Hey there @travistannehill We apologize for the inconvenience. You need to contact us within the 7 days of the return policy, in order for the device to be return to us, and for you to receive a refund. It's been more than 7 days since the device was received, we're unable to replace it. 

 

~JoyP.

~ Joy P.
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Accomplice

Re: pre owned iPhone came cracked

But I’m not asking for a refund I’m asking for a replacement what’s the point of a 90 day warrenty if you can’t use it
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Agent

Re: pre owned iPhone came cracked

We understand your concern, @travistannehill. Is the phone completely inoperable due to the crack on the screen?

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Accomplice

Re: pre owned iPhone came cracked

No but you can easily cut your fingers on the glass at the top of the screen there’s pieces falling out
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Agent

Re: pre owned iPhone came cracked

Have you used your number on the device? @travistannehill 

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Accomplice

Re: pre owned iPhone came cracked

No
Highlighted
Agent

Re: pre owned iPhone came cracked

Please call 1-844-834-5579 to submit a claim. You will be given instructions on how you can return your Pre-Owned phone to receive a replacement Pre-Owned phone via the shipping process with valid claim. @travistannehill.

View solution in original post