phone calls drop after 2 hours

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Newbie

phone calls drop after 2 hours

Every night my phone calls end after two hours & 8 mins exactly can anyone help?
19 REPLIES 19
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Hi there @maly!

 

Due to network-related parameters, a call will drop at a certain time after 2 hours. Therefore, it's not something that may happen only to you, but to any customer who lasts two hours continuously on a call.

 

Don't hesitate to let me know if you have any other questions about this topic.

 

At your service!

 

- Robert. 

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Newbie

So there's no way this could be fixed ?
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Agent

Hi. Unfortunately after 2 hours of  continuously talk time, the call will drop. This is a network-related settings. In this case you would need to re-dial. Victor21

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Newbie

You Guys should fix this otherwise I will be changing companies....i have important calls from my husband in the military i cannot just simply re-dail
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Newbie

Same thing happens to me! Exactly at 2 hours and 8 minutes the call ends and I have to redial. 

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Newbie

Same thing happens to me! Every night it drops at exactly 2 hours and 8 minutes.

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Agent

The maximum call length on our network is 2 consecutive hours. All other service providers do the same at a certain degree.

 

EdwinRG.

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Newbie

I had sprint and uscellular they didn’t drop my calls 2 hours after I use to stay on phone for 4-5 hours at times so that’s a lie this is bull**bleep** we pay for our service so why are we limited on talk time if our lose customers
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Newbie

my phone does the same thing!!! its really embarrassing and honestly im thinking about changing my company. i pay too much money a month for “unlimited data” for my call to fail every night.