order process

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Enthusiast

Re: order process

How do I send a PM?
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Agent

Re: order process

You can send a "PM" or private message a couple of different ways. If you click on the name of the person, you'll be taken to their profile.  On the right side of the screen, you should see "send this user a Private Message". Click it and you'll be taken to the PM window with their name already in the To: field. Type up what you want to say, hit send message and you're good. You can also go to your own profile by clicking on your name from the forums and then clicking the PM icon. From the PM window select "New Message" and type the user name of the   Community member in the "To" field and off you go. -Kira_M. 

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Enthusiast

Re: order process

Sent you the message
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Agent

Re: order process

Perfect. We'll continue assisting you via private message. -Kira_M. 

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Groupie

Re: order process

Hi I order a iPhone XS Tuesday n I still haven’t receive information about my order being shipped. Then it says order status cancelled
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Agent

Re: order process

Hello Jfisher3. We can look into that for you. Please send us a private message so we may work directly with you.

 

You can send a private message by clicking on an agent's name, then selecting the message option from the profile page. 

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Enthusiast

Re: order process

I ordered an iPhone 7 plus yesterday at 1:39pm. I paid for overnight shipping, but I never received my phone. My order status still says "still processing." Is it some kind of delay?

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Enthusiast

Re: order process

correction: my order status says "order processing."
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Agent

Re: order process

Hi there KCARTER2002. If you placed your order before 12:00PM (EST), your order will be shipped the same day.  However, if you placed your order after 1:00PM, then your order will be shipped the next business day [with the exception of weekends and holidays].

 

Since you placed the order after 12pm, it would be processed today and you would receive it on the 26th due to the holiday. 

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Enthusiast

Re: order process

thank you so much!