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not sending picture messages to android phones

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Enthusiast

not sending picture messages to android phones

I've been trying to send pictures to my brother and sister, both of whom have Android phones while I have an iPhone. They don't send, regardless of whether I'm connected to wifi or cellular data. I turned on the Send as SMS and MMS Messaging options and it still won't send. I can send and receive pictures from other iPhones just fine, just not from Androids. I also do not get text messages from Androids unless I've turned cellular data on, even if I'm connected to wifi. 

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Agent

Re: not sending picture messages to android phones

Hi there! We'd be happy to help you. What is your iPhone model? Have you tried  to reset network settings? If no, go to Settings > General > Reset > Reset Network Settings. This also resets Wi-Fi networks and passwords, cellular settings that you've used before.

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9 REPLIES 9
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Agent

Re: not sending picture messages to android phones

Hi there! We'd be happy to help you. What is your iPhone model? Have you tried  to reset network settings? If no, go to Settings > General > Reset > Reset Network Settings. This also resets Wi-Fi networks and passwords, cellular settings that you've used before.

View solution in original post

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Enthusiast

Re: not sending picture messages to android phones

Reset the network settings and that seems to have fixed it. Thanks!

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Agent

Re: not sending picture messages to android phones

You’re Welcome! We remain at your service. Please feel free to contact us if you have any question/concern or if there's anything else we can assist you with. We'll be more than happy to help!

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Enthusiast
Enthusiast

Re: not sending picture messages to android phones

I have an iphone6s and also having problems sending pics with messages to android devices. 

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Agent

Re: not sending picture messages to android phones

Hey, EdV! Thank you for contacting us. Let's get this thing resolved ASAP. Have you tried  to reset network settings? If no, go to Settings > General > Reset > Reset Network Settings. This also resets Wi-Fi networks and passwords, cellular settings that you've used before.

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Enthusiast
Enthusiast

Re: not sending picture messages to android phones

JohnJ7:

Thanks for the quick response. Here is what I tried:

1) reset settings.

2) Did a complete restart of phone and restored from backup

3) set sms on

4) took phone to apple store-they told me to contact boost/sprint

(This phone was originally on the Sprint monthly but changed over to boost. But everything worked fine until about a week ago)

EdV

 

 

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Agent

Re: not sending picture messages to android phones

Hi @EdV. Did you turn off iMessage?

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Enthusiast
Enthusiast

Re: not sending picture messages to android phones

Annie1424:

Turned off imessage tried to send. Process line goes about 90% and looks like the send stalls.

EdV

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Agent

Re: not sending picture messages to android phones

Please send us a private message with your phone number and pin @EdV.