In order to unlock your device it must meet some very specific criteria such as at least 12 months on an account, never reported stolen or lost, under Boost Mobile coverage, among other requirements. If you feel you your device meets the requirements let us know. Please follow this link to learn more; https://www.boostmobile.com/about/legal/ctia-regulatory.html
That's ok. As long you are under Boost Mobile coverage, know the phone and pin number associated with the account that device was active and that it meets the requirements, we may unlock it for you.
Please, send us a private message with your phone number, PIN code, MEID/IMEI number of the phone, and the email address to confirm eligibility.