iphone Xr activation problem

Agent

Re: iphone Xr activation problem

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Enthusiast

Re: iphone Xr activation problem

Just as a heads up, I purchased a brand new Iphone XR from the Boost website. After swapping the phone, it gave a notice stating “phew that was easy your phone is ready”, but I could not make any phone calls and my data did not work. I also noticed I was under the “Sprint” network and not the “Boost” network. Again, when I tried the “Phone swap” online i then received a message that said, “this device cannot be swapped” even though earlier it had stated it was done. All I did was pop out the SIM card from the IPhone XR and I shuffled it around and reinserted it. A message then appeared on my phone stating, “Your Iphone has been activated”. I also noticed I was under the “Boost” network and not “Sprint”. It seems like a lot of customers are having this issue, hopefully someone from Boost looks into this as it appears they have really poor customer service. I wouldn’t be surprised if this overlooked issue was an insidious sales tactic of some sort, maybe to get people to switch over to Sprint (Sprint owns Boost) and then one would pay $10-$20 more a month for service. Anyway hopefully this helps!
Agent

Re: iphone Xr activation problem

Hi Fabian230! Thanks for contacting us. We're glad that your phone is working now. Thanks for the feedback, we appreciate it. We'll make sure to pass it on. ~AmyM25

~AmyM25