iphone 6s my boost mobile app

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Agent

Re: iphone 6s my boost mobile app

Oh, I see, @onesweetma If that's the case, you will need to try a master reset. It is recommended to back up your personal information before doing this process, since the master reset will delete everything on the phone and it'll be as a brand new device. If you agree, please contact us back whenever you perform the backup. 

Accomplice

Re: iphone 6s my boost mobile app

I did do factory reset still no dice
Agent

Re: iphone 6s my boost mobile app

Hey there! So, the hard reset did not work? Can you use your internet for other apps? ~AmyM25

~AmyM25
Accomplice

Re: iphone 6s my boost mobile app

I didn’t try
Agent

Re: iphone 6s my boost mobile app

Please test it and let us know the results.

Accomplice

Re: iphone 6s my boost mobile app

Can on internet but not inapp
Agent

Re: iphone 6s my boost mobile app

Are you getting the same error message? Can you check if there's a software update available?

Accomplice

Re: iphone 6s my boost mobile app

The app is updated so is phoneits on the app end
Agent

Re: iphone 6s my boost mobile app

Can you please let us know when this started to happen?

Accomplice

Re: iphone 6s my boost mobile app

When I down loaded the app