The exact same thing happened to me then i was told after inserting the sim that it was not compatible. Next i tried to activate on another carrier only to be told that the unlocked XR phs actually lock to whatever sim is inserted into the phone first . I cant activated this phone with anyone but sprint now . I even tried to call boost and have the agent use a the analysis tool they refused and told me that he couldn't do anything else . I am pissed and plan to contact the Better Business Bureau because i feel that this sprint carrier lock should be able to be removed if the company can not provide a service. my phone is literally a paper weight now. Any luck with your situation?
I bought a new iPhone XR from the apple store under the carrier sprint. I swapped my old device iPhone 6s to the iPhone XR so I could get service on the XR. I bought a boost SIM card ,waited till it came and still it’s telling me invalid sim. Can someone please help it’s been almost a month since I got the phone and cannot get service on it
Hi there, wgreen. Thanks for contacting us. We're sorry for the inconvenience with cell phone.
We'll be happy to help. Please, send us a private message with the IMEI or DEC to have a look.