iPhone X won’t activate

Enthusiast

iPhone X won’t activate

I have an unlocked iPhone X that won’t activate... any help would be appreciated!
13 REPLIES 13
Agent

Re: iPhone X won’t activate

Hi there Tailypo. Please visit the following link to verify if the phone is compatible to be used with Boost Mobile. If so, it will allow you to purchase a compatible sim card: https://activate.boostmobile.com/bring-your-phone?intnav=TopNav:Phones:BringYourPhone. Victor21

Enthusiast

Re: iPhone X won’t activate

Sorry, I’m trying to swap phones... it says it isn’t eligible to activate but I know it should be..?
Agent

Re: iPhone X won’t activate

Understood. From what company is the phone from and do you have a new Boost sim card for the new phone? Victor21

Enthusiast

Re: iPhone X won’t activate

The SIM card is a sprint card
Agent

Re: iPhone X won’t activate

We understand, @Tailypo! If your device is eligible, you need to visit your nearest Boost Mobile store to purchase a SIM Kit, which were created to work with unlocked devices. 

Enthusiast

Re: iPhone X won’t activate

I purchased a sim kit but it’s still telling me it isn’t eligible...
Agent

Re: iPhone X won’t activate

If the link previously provided says that your phone is not eligible, it means that it won't work whit our company, @Talypo. We're sorry for any inconvenience this may have caused you. 

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Enthusiast

Re: iPhone X won’t activate

Ok. Before I very angrily contact where I bought it from, you are 100% sure this phone will not work with Boost, correct? 

Agent

Re: iPhone X won’t activate

Hey there, @Axamider! Thanks for contacting us. The device is compatible, but only if it comes from Verizon (model A1865). You can use this link: https://activate.boostmobile.com/bring-your-phone?intnav=TopNav:Phones:BringYourPhone to confirm the eligibility.