iPhone 7 can’t send pictures or reply to group messages

Groupie

iPhone 7 can’t send pictures or reply to group messages

I updated my phone number about a month ago and now I cannot send Android’s pictures and when they send me pictures it forms another chat with the person myself and my new number I have tried everything I knew to fix the problem but it still rests. It also has came to the point where I can only use a group chat that has Apple users messages. I cannot send Android and apple group chats messages “Not delivered” always pops up. If there is no solution I will not be using boost again.
5 REPLIES 5
Agent

Re: iPhone 7 can’t send pictures or reply to group messages

Hey there, Anissacarr99! Let's get this straightened out for you. Can you tell us more about the update that you mentioned? Do you mean that this started happening after you changed your phone number?

Groupie

Re: iPhone 7 can’t send pictures or reply to group messages

Yes I changed my phone number and since then it’s been acting up
Agent

Re: iPhone 7 can’t send pictures or reply to group messages

In that case please dial the code ##873283#. This would fix any issues that may be present with the connection. Let us know if you get any errors, or if the issue persists after that.

Groupie

Re: iPhone 7 can’t send pictures or reply to group messages

THANK YOU!! That fixed everything!!
Agent

Re: iPhone 7 can’t send pictures or reply to group messages

That’s great! Besides this, is there anything else that we can assist you with?