iPhone 7 bought from boost mobile need simm card unlocked

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Enthusiast

iPhone 7 bought from boost mobile need simm card unlocked

My sons iphone 7 purchased January 2019 from boost mobile started saying no service. We tried to update the phone through Apple iTunes but an error message came up that sim pin is locked. We received a new SIM card from boost mobile and I called and had it activated but I need the sim unlocked which Apple techs tell me boost tech support can do. But boost tech support tells me they can’t help me. My son reset the phone so we can’t get to settings. Please help I am payment gn for a phone we can’t use. I am regretting using boost mobile.
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Agent

Re: iPhone 7 bought from boost mobile need simm card unlocked

Hey there! We apologize for the bad experience. Please send me a Private Message with the phone number and PIN to further assist you.