Hi there, eimyhurtado. Definitely want to look into this for you. Please, send us a private message with the phone number, PIN, and IMEI or DEC number.
Hi, Laceevander! Thanks for contacting us. To unlock your device you would need to meet some requirements. The device must be on in the Sprint coverage area with the Boost SIM card in it. The person requesting the device to be unlocked must be a current or former customer or an individual owner who can provide the phone number and pin code for the account last associated with the device. The device has not been reported as lost or stolen. The device has been activated at least 12 months and a payment has been made within the last 90 days of that 12-month activation.
We can see that you already sent us a private message. We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a private channel where we can discuss private account information. We'll continue to assist you in private.