iPhone 11 says line is busy

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iPhone 11 says line is busy

When someone calls me it says the line is busy or goes straight to voicemail, I took my sim out, and my do not disturb is disabled. My mom has the same phone and same carrier and is having no problems
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Agent

Hi! Thank you for bringing this up to our attention. We sincerely apologize for the difficulties you're experiencing. We'll do our best to help you today. Would you please be so kind to send us a private message, so we can look into this for you? To send a private message, go to the user profile by clicking on the username and click on "Send this user a Private Message". Thank you. ~AmyM25

~AmyM25