iPhone 11 activation

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Accomplice

iPhone 11 activation

I recently swiped my device to a iPhone 11 ordered on the boost mobile website. Once I swapped devices it gave me the ok screen and I waited for an activation.... never got it. My phone has the number but I can't make calls or texts or even data. I tried to reset using the ## numbers for iPhone but I still get an activation error even doe it successfully transferred my number through. Can anyone help?

11 REPLIES 11
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Agent

Hi there AndyB122874. Thank you for contacting us. Please try the following steps: 

 

1.Tap Phone
2.Tap keypad
3.Enter ##25327# then tap Call.
4.When Starting Service Update screen appears, tap OK.
5.When Service Update Complete appears, tap OK.
6.The Radio will reset. The iPhone update has completed 

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Accomplice

that did not work either instead it gave me "Resetting Subscriber Settings"

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Agent

Understood. Please send us a private message to better assist you. Victor21

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Groupie

Im having the same problem what do I do
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Agent

Sorry to hear that, @TaylorT. Please send us a private message with the MEID. We'd love to help.

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Newbie

I’m having the same issue too! And I have been for a couple weeks!
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Agent

Hi there @Ktjane07. Please send us a private message with the MEID to verify.

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Groupie

I’m having the same problem I really need help
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Agent

Hi there, @dalauren. Thanks for reaching out. Sorry to hear that you're unable to use your new phone. We'll do our best to help. Please try these steps on your phone:

1. Tap Phone > Tap Key Pad.
2. Type ##UPDATE# (##873283#).
3. Phone will process updates. Then Tap OK.
4. When Service Update is complete, tap OK.