Wont swap phones

Highlighted
Newbie

Wont swap phones

Hey, I just got a iphone Xr. Every time I try the swap device option and put in my IMEI it says “this device is not eligible to swap.” what does that mean? i bought in Apple store and was told I didnt need a new sim
1 REPLY 1
Highlighted
Agent

Hello, ar0se45. Can you send us a private message with your phone number, PIN, IMEI and ICCID so we can check?