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Why no WIFI service from Virgin Mobile

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Why no WIFI service from Virgin Mobile

I have had monthly service with Virgin Mobile and using a MOTOE5 Play 4G-LTE Smart Phone since 2018 and have never had any WIFI service.  I connect to WIFI via my internet provider which is Frontier.  I am paying a hefty monthly fee to Virgin for incomplete service, especially when I am out and about traveling there is absolutely no WIFI on my Virgin Smart Phone.

Should I cancel Virgin Mobile ervice and go with another service provider as it seems that when asking any type of question with Virgin Customer Service Reps and/or Techs, they don't understand anything but how to collect monthly service fees?    Plus, you can't understand any of the representatives because they barely speak English.  However, before Virgin was bought out by Sprint, they had the best of techy kids providing instant and correct advice.  But, as stated since the Sprint purchase, Virgin no longer offers adequate advice or the ability to fix anything.

The amusing part of it all, is that it took over 2.5 hours to initially set up my service with Virgin and it wasn't complete after that amount of grueling effort; however, the next day, it was somehow somewhat functioning.  COULD THE TECH THAT SET UP MY PHONE MISSED AN IMPORTANT FEATURE DURING THE INITIAL SET UP THAT TOOK 2.5 HOURS OR MORE, WHICH WOULD BE A FEATURE RELATED TO BEING ABLE TO CONNECT TO WIFI, PLUS WIFI SERVICE WHILE AWAY FROM MY RESIDENCE?

3 REPLIES 3
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Agent

Re: Why no WIFI service from Virgin Mobile

Hello. The service that we offer is not related to the Wifi that you are able to connect from external sources. The only internet-related service we do offer and can affect is your connection to Mobile Data which is included if you have one of our unlimited data plans. 

If you are referring to Mobile Data not being available to you, and not Wifi, we can help. Feel free to send us a private message by clicking on an agent's name, then selecting the message option from the profile page.

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Re: Why no WIFI service from Virgin Mobile

Current Plan:

PLAN:
$35 Unlimited Talk Text and Data with 5GB 4G LTE High Speed Data 
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Agent

Re: Why no WIFI service from Virgin Mobile

Hello, suebeehonee. Please, send us a private message with your phone number and PIN.

To send a private message just click on the picture of any Virgin Mobile agent and, in the next screen, click "send this user a private message".