Solved! Go to Solution.
Hi @Sativa1307! Thank you for letting us know about this. We apologize for this experience. Definitely want to look into this for you. Please try a carrier reset which is to dial ##25327# and press the Call button. If that does not solve it, try a forced restart which is to hold the Sleep/Wake and Power buttons together until the Apple logo appears.
We understand, @Sativa1307! In this case, we strongly recommend you to try this procedure then:
1. Tap Phone
2. Tap Keypad if necessary.
3. Enter ##873283# then tap Call.
4. When Starting Service Update screen appears, tap OK.
5. When Service Update Complete appears, tap OK.