We had trouble processing your iccid

We had trouble processing your iccid

I'm trying to swap my old LG G6 phone to a brand new unlocked iPhone 7. But I kept getting "we had trouble processing your iccid" error when I try to activate my existing sim card on my iPhone. Can someone help me with activation process? Thanks!
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Re: We had trouble processing your iccid

Hello @Bonecrusher52! We are here to help! Please send us a private message to assist you. In order to send us a private message, you will need to click on one of the agents profile (they will marked as such),  click "send this user a private message".