Hi, I recently bought a Virgin Mobile iPhone. However, it has a Sprint SIM card. 1. Is this normal and will my phone still work with VM if I activate it now? I contacted Sprint and they confirmed that the device is with a prepaid Sprint service but I don’t understand why it has a Sprint SIM instead of a VM SIM. 2. Do I have to purchase a VM SIM card first before I activate my phone? (If I even can).
I got a new phone from the phone insurance group and it is telling me I have service through sprint but I am unable to call anyone. Can you please help me? I've been trying to figure this out for days.