Unlocked iphone not eligible to swap

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Accomplice

Unlocked iphone not eligible to swap

I bought an unlocked iphone 8 plus from apple and i bought a new boost Mobile sim card and I already have an existing account on boost but its telling me im unable to swap my old phone with my new one
17 REPLIES 17
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Agent

Oh no, that's not what we'd like to hear, @ ana_diaz559! Bear in mind that, not all unlocked devices are compatible with our service. Please let us know the following:

 

* Which phone are you trying to activate?

* Where did you purchase the phone?

* Was this phone previously activated (or was meant to be) in another company? If yes, which one? 

 

Bear in mind that, if the phone was meant to be with an specific carrier it might not be compatible with us (depending on the model) even if the phone has not been activated with another company or if it is unlocked. Please provide us with the information requested that way we can help! 

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Groupie

I also bought a unlocked iPhone XR and it won’t let me swap please help me
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Accomplice

Can you help me also
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Accomplice

Can you help me find my PUK? And Swap My Devices From My IPhone 6 To My New IPhone 7 Plus I’ve been very patient knowing that everyone’s going through a crisis at this moment but I’ve tried calling and nothing works ... Need My Phone Working At A Time like this .. my other one is completely smashed
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Agent

Hello, @ZaquanKennedy! We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a private channel where we can discuss private account information. Please send us a private message along with your phone number, the PIN and a brief description of your request. To send a private message, click on any of the social care agents user names and select the option send this user a private message.

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Accomplice

Sending to you now brother thank you!
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Groupie

I have a iPhone 11 I attempted to swap but it said my device was ineligible but when I went to the boost store they said they couldn’t get a SIM card for my phone, I bought it from Best Buy I’ve been having a this issue for a while please help me.
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Agent

Hi there Candyfreezer. Not all unlocked phones are compatible with Boost mobile. Please visit www.boostmobile.com/bring-your-phone/ and enter your Device ID to check if your phone is compatible with Boost mobile. If so, it will allow you to purchase a compatible sim card for it.