Oh no, that's not what we'd like to hear, @ ana_diaz559! Bear in mind that, not all unlocked devices are compatible with our service. Please let us know the following:
* Which phone are you trying to activate?
* Where did you purchase the phone?
* Was this phone previously activated (or was meant to be) in another company? If yes, which one?
Bear in mind that, if the phone was meant to be with an specific carrier it might not be compatible with us (depending on the model) even if the phone has not been activated with another company or if it is unlocked. Please provide us with the information requested that way we can help!
Hello, @ZaquanKennedy! We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a private channel where we can discuss private account information. Please send us a private message along with your phone number, the PIN and a brief description of your request. To send a private message, click on any of the social care agents user names and select the option send this user a private message.