Unlocked iphone not eligible to swap

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Unlocked iphone not eligible to swap

I bought an unlocked iphone 8 plus from apple and i bought a new boost Mobile sim card and I already have an existing account on boost but its telling me im unable to swap my old phone with my new one
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Accepted Solutions

Re: Unlocked iphone not eligible to swap

No worries!  We can definitely help you out with that, DymB17! Can you please send me a private message with your:

-Phone number 

-PIN number

-IMEI of new iPhone 

-SIM card number to activate with new iPhone.

 

To send me a private message, please click on my username and select to send a private message.

3 REPLIES 3

Re: Unlocked iphone not eligible to swap

No worries!  We can definitely help you out with that, DymB17! Can you please send me a private message with your:

-Phone number 

-PIN number

-IMEI of new iPhone 

-SIM card number to activate with new iPhone.

 

To send me a private message, please click on my username and select to send a private message.

Enthusiast

Re: Unlocked iphone not eligible to swap

Same here except I bought mine from best buy and they are saying my phone isn't even compatible with the network. I don't understand it is an unlocked phone.

Agent

Re: Unlocked iphone not eligible to swap

Hi there, @callasm! We apologize for this experience. Definitely want to look into this for you. Please send me a PM with your phone's IMEI so we can check. 

 

You can send a private message by clicking on my name, then selecting the message option from the profile page.