Unlock the phone

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Unlock the phone

I bought an unlocked phone on ebay but the sprint agent told me I needed a virgin agent to unlock it,unfortunately I don't have anyinformation about the phone 。I just know the imei is ***** Can an agent help me check whether I have the qualification to unlock ?

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Hey there, Allen! To be able to unlock your device, we need to perform a factory reset on your device.

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Hi there Allen. If you purchased an unlocked phone, it is already unlocked. However, Virgin mobile does not support bring your own phones. 

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Can you help me? I bought the phone at eaby. The customer service of sprint said that you could help me. I don't have any information from my phone. I can provide mobile phone IMEI 35 310110 321180 0. Please help me unlock it.
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Hey there, Brock! We apologize for the inconvenience, though we have already established that without the requested information we are not able to further assist you. 

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Sorry I made a mistake .The phone is locked and I need to unlock my phone
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Hey there, Allen! To be able to unlock your device, we need to perform a factory reset on your device.

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OK if you can unlock my phone
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Please send me a private message with your phone number and PIN number.

To send a private message just click on the picture of any Boost Mobile agent and, in the next screen, click "send this user a private message".