Hi there, @Maqqiee760. Thanks for stopping by. To unlock a device, it must comply with certain requirements. The device must be active on a Boost Mobile account for at least 12 months, and a payment must have been made within the last 90 days of that 12-month activation anniversary.
Please send us a PM with your phone number and PIN so we can check if your phone qualifies. You can send a private message by clicking on my name, then selecting the message option from the profile page.