Hello, I would like to be able to keep using my phone, purchased through virgin, and am wondering what the easiest way to get my phone unlocked and ready for another provider. I've been a customer for more than 4 years.
Hi there Yessii_87. Thank you for contacting us. To unlock a phone it needs to have been active on a Virgin mobile account for 12 months. If this is the case, please send us a private message with your phone number and pin code and we will look into this.