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Boost Mobile Community is currently read-only. Please use the My Boost app or BoostMobile.com to manage your account. If you need assistance, please visit https://www.boostmobile.com/support/contact-us.html

Unlock IPhone

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Unlock IPhone

I am going to study abroad. Before that, I want to unlock my device so that I can use the network normally in other countries. Can you help me unlock it?
3 REPLIES 3
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Re: Unlock IPhone

Don’t fret, Guozenghui! We’ve got you. Virgin Mobile will assist with unlocking a device under the following circumstances:

  • The device has not been reported as lost or stolen or otherwise flagged as ineligible to be unlocked
  • The device has been active on the associated account for at least 12 months with the account active at that time

If you believe you meet the above requirements and would like to request that your DSU-capable device be unlocked, contact Virgin Mobile Customer Care by dialing 1-888-322-1122.

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Re: Unlock IPhone

I'm already abroad, so I can't communicate with customer service normally. I can provide IMEI for you. Can you help me unlock it?
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Agent

Re: Unlock IPhone

Hi, Guozenghui. Thanks for contacting us. Please, send us a private message with your phone number, PIN, and the IMEI of the phone you'd like to get unlocked.
To send a private message just click on the picture of any Virgin Mobile agent and, in the next screen, click "send this user a private message".