Don’t fret, Guozenghui! We’ve got you. Virgin Mobile will assist with unlocking a device under the following circumstances:
If you believe you meet the above requirements and would like to request that your DSU-capable device be unlocked, contact Virgin Mobile Customer Care by dialing 1-888-322-1122.
Hi, Guozenghui. Thanks for contacting us. Please, send us a private message with your phone number, PIN, and the IMEI of the phone you'd like to get unlocked.
To send a private message just click on the picture of any Virgin Mobile agent and, in the next screen, click "send this user a private message".