Sorry to hear that, Penny1973! We want to help. In order to assist you better, can you please let us know if you're trying to transfer you're services to a different phone? Or just the personal information from one device to another?
We'd be happy to help, @Penny1973. Please send us a Private Message with your phone number, PIN, and device DEC or MEID number so we can help you.
Note: For you to send me a Private Message you'll need to click on my username, which will take to my profile, once you're there on the right side of the screen you will see the option to send me a Message.
Hey there, maeleenwes! We apologize for the inconvenience at this time. Can you please send me a private message with:
-DEC of new device
To send me a private message, please click on my username and please select to send private message.