Unable to swap/activate new Boost iphone SE2?

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Newbie

Unable to swap/activate new Boost iphone SE2?

I have a boost iphone 6s and I just bought a boost iphone SE2 (from Boost's website). I tried to activate the new SE with the boost sim it arrived in the mail with. I was prompted to swap devices, and a first attempt said my SE2 was activated. 

 

It is not activated. My old 6s is still activated. Then when I tried to see the activation status, the boost website said no such activation existed. Then I tried to activate again and was told the SE is ineligible to swap. 

 

Can someone please help me figure this out because it is just ridiculous at this point... 

1 REPLY 1
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Agent

Hey there @BeauJayce We apologize for the inconvenience, and we'll be more than happy to assist you. Would you please be so kind to send us a Private Message, so we can further assist you? 

 

To send a Private Message you can go to your profile and click on the icon with an envelope. Then you enter the username of the person you want to send a message to and the subject. Or you can go to the user profile by clicking on the username and click on "Send this user a Private Message".

 

~JoyP.
 

 

 

~ Joy P.