I recently transferred cell phone companies from virgin mobile to boost.
Not long after transferring I swapped over to an iPhone 11.
It is come to my attention I can send calls but I am unable to receive them.
I called boost Mobile and follow the step-by-step instruction in the automated message and I still couldn’t get calls.
I then did a complete reset and reinstalled everything and Still no calls.
It would be much appreciated if someone could help me as soon as possible to fix this issue.
Were you ever able to receive calls. I just realized that I am no longer receiving calls since switching phones a few weeks ago. Boost is telling me it's a recent network issue, but that's the only response I'm getting.
Sorry to hear this, @tami! We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a private channel where we can discuss private account information. Please send us a private message along with your phone number, the PIN and a brief description of your request. To send a private message, click on any of the social care agents user names and select the option send this user a private message.