Unable to make or receive calls. 3 weeks now. Samsung J7

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Enthusiast

Unable to make or receive calls. 3 weeks now. Samsung J7

I have now been unable to make or receive calls for 3 weeks. It only happens when I am at home.... If I go 5 streets in any direction from my house I am able to make/receive calls again.. I called multiple times and was told that there were tower upgrades, then told there weren't any upgrades. I was even escalated to "tech" support and they submitted a ticket. After waiting and no call/email I call and am told again that there is a tower upgrade. I have done everything from updating the profile and PRL to a full factory reset and still nothing. This is definitely something on Boost's end in regards to my phone number in my home "cell" area. 

1 REPLY 1
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Agent

We're sorry that you are continuing to experience issues. The cell site that provides service to your area is still experiencing an outage. We are dedicated to provide the best customer experience and will work to resolve the problem as quickly as possible. We value you as a customer and appreciate your patience.