Unable to login with phone # and pin #

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Unable to login with phone # and pin #

I am trying to update my credit card on file.

It is saying my phone # and login pin are incorrect and now my account is temporarily locked.  

I called support and got the PIN text messaged to my phone.  They sent me a 4 digit pin but you have to enter a 6 digit pin.  Odd...

I know the PIN is correct...what is going on???

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Agent

Hello, @Arlove70. Thank you for stopping by. Are you having issues with your account? Please let us know. We're here to help. -Kira_M