Unable to activate/ swap phone

Accomplice

Unable to activate/ swap phone

I am getting the message Error db_no_data_found_exception-Client.701:IMEI is not found. When I try to swap phones.
3 REPLIES 3
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Groupie

I'm also trying to swap my device I'm getting the exact same message. How can I fix this?

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Agent

Hi, @105100. Thanks for reaching out. Please send us a PM with your phone number, PIN and DEC of the new phone, so we can further assist you. 

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Accomplice

I have the same issue.