Unable to activate device: db_no_data_found_exception-Client.701:IMEI is not found in NMS

Enthusiast

Unable to activate device: db_no_data_found_exception-Client.701:IMEI is not found in NMS

Trying to avtivate an iphone 7 plus but keep getting error 

db_no_data_found_exception-Client.701: is not found in NMS

 
13 REPLIES 13
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Agent

Re: Unable to activate device: db_no_data_found_exception-Client.701:IMEI is not found in NMS

Hello, @DARK-HAWK! We apologize for the inconvenience. We'd love to help! Try to activate your phone by using a different web browser or device to see if it works.

 

If the problem still persists, send us a private message with your phone number and PIN, and the MEID of the phone and ICCID/SIM card number. 

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Enthusiast

Re: Unable to activate device: db_no_data_found_exception-Client.701:IMEI is not found in NMS

Alright I sent you a private message with the info you requested
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Accomplice

Re: Unable to activate device: db_no_data_found_exception-Client.701:IMEI is not found in NMS

Hi I need help with the same exact problem
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Agent

Re: Unable to activate device: db_no_data_found_exception-Client.701:IMEI is not found in NMS

Hi there Tyrellsorum. Thank you for contacting us. We will be addressing your concern through your private message. Victo21

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Groupie

Re: Unable to activate device: db_no_data_found_exception-Client.701:IMEI is not found in NMS

Hello i just switched from an andriod to an iphone x and it says sim failure after i put it it what do i do
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Agent

Re: Unable to activate device: db_no_data_found_exception-Client.701:IMEI is not found in NMS

Hi there Kutemeikito. You would not be able to use the android sim card in an IPhone. Where did you purchase the IPhone from? 

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Re: Unable to activate device: db_no_data_found_exception-Client.701:IMEI is not found in NMS

I'm having the same issue. Have tried two different web browsers.

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Agent

Re: Unable to activate device: db_no_data_found_exception-Client.701:IMEI is not found in NMS

Sorry to hear that, @stephenrydalch. We definitely want to get this figured out for you. To assist you further, please send us a private message with the IMEI and SIM card numbers of the cellphone you're trying to activate. 

To send a private message just click on the picture of any Boost Mobile agent and, in the next screen, click "send this user a private message". 

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Groupie

Re: Unable to activate device: db_no_data_found_exception-Client.701:IMEI is not found in NMS

I am getting the same error and am very frustrated.