Unable to Activate New Phone (Error db_no_data_found_exception-Client.701:IMEI is not found in NMS )

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Newbie

Unable to Activate New Phone (Error db_no_data_found_exception-Client.701:IMEI is not found in NMS )

I am trying to activate my new phone I received, completely unlocked to all carrier including Sprint and Boost, and I keep getting the following error:

 

db_no_data_found_exception-Client.701:IMEI is not found in NMS 

Data not found

 

Could you please assist with the problem?

 

**UPDATE: it now says the SIM is locked.**

12 REPLIES 12
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Agent

Hi there cvhoffman7. Thanks for contacting us. We'll be happy to help. 

 

Please, send us a private message with the phone number and PIN to check the account. Also include the IMEI or DEC and the ICCID.

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I am having the same problem, where can I go for help?
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Agent

Hi! Thank you for bringing this up to our attention. We sincerely apologize for the difficulties you're experiencing. We'll do our best to help you today. Would you please be so kind to send us a private message, so we can assist you further? To send a private message, go to the user profile by clicking on the username and click on "Send this user a Private Message". Thank you. ~AmyM25

~AmyM25