Unable to Activate New Phone (Error db_no_data_found_exception-Client.701:IMEI is not found in NMS )

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Newbie

Unable to Activate New Phone (Error db_no_data_found_exception-Client.701:IMEI is not found in NMS )

I am trying to activate my new phone I received, completely unlocked to all carrier including Sprint and Boost, and I keep getting the following error:

 

db_no_data_found_exception-Client.701:IMEI is not found in NMS 

Data not found

 

Could you please assist with the problem?

 

**UPDATE: it now says the SIM is locked.**

10 REPLIES 10
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Agent

Re: Unable to Activate New Phone (Error db_no_data_found_exception-Client.701:IMEI is not found i...

Sorry to hear that, joynereh. Let’s check this thing out. Are you trying to create a new account or swap phones? Can you please let us know the make and model of your phone?

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Newbie

Re: Unable to Activate New Phone (Error db_no_data_found_exception-Client.701:IMEI is not found i...

I am attempting to swap out phones. It's an iPhone 7.

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Agent

Re: Unable to Activate New Phone (Error db_no_data_found_exception-Client.701:IMEI is not found i...

Thanks for the information. We'll need to access your account to take a closer look. To further research, please send us a private message with your phone number, PIN, device IMEI and ICCID (SIM card numbers).

 

To send a private message just click on the picture of any Boost Mobile agent and, in the next screen, click "send this user a private message".

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Enthusiast

Re: Unable to Activate New Phone (Error db_no_data_found_exception-Client.701:IMEI is not found in N

Unable to activate my iPhone 6s and it's unlocked
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Agent

Re: Unable to Activate New Phone (Error db_no_data_found_exception-Client.701:IMEI is not found in N

Hi, Johnstone. Let's do some investigating. Did you purchase the SIM card kit https://activate.boostmobile.com/bring-your-phone?intnav=TopNav:Phones:BringYourPhone? 

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Groupie

Re: Unable to Activate New Phone (Error db_no_data_found_exception-Client.701:IMEI is not found i...

Im having the same issue. 

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Agent

Re: Unable to Activate New Phone (Error db_no_data_found_exception-Client.701:IMEI is not found i...

Hi, @Lizcethc! We have replied your PM. Please check your inbox. 

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Accomplice

Re: Unable to Activate New Phone (Error db_no_data_found_exception-Client.701:IMEI is not found i...

Same issue trying to activate XGODY y28 unlocked. db_no_data_found_exception-Client.701:355236008501984 is not found in NMS

Enthusiast

Re: Unable to Activate New Phone (Error db_no_data_found_exception-Client.701:IMEI is not found in N

I know this is an old post, but I am having the same issue with my iphone 7 (that's unlocked).  I received a new Sim card at the Boost mobile store and wanted to activate it in order to swap my device. It's saying the same error code after I tried a few times. Could someone PLEASE HELP!