I just purchased an Iphone 8 with SIM card, everything is going fine until I attempt to activate on the website. Like many here, I am stuck on an endless loop, often after requesting to keep my old phone number.
Very frustrating, please help!!
Hello, I am having the exact same issue - trying to swap from an iPhone 5s to iPhone 8, but when I get to the page that says "Choose my plan," there is nothing there and I cannot proceed. Please advise on how I can complete activation of my new iPhone 8 that was purchased through the Virgin Mobile website.
Hello, @LisaED. We're sorry to know you're having issues with the service. Could you please send us a Private Message to better assist you? We'll be waiting for your response. Remember, we're here to help. -Kira_M.