Trouble switching to an iPhone 7 Plus

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Accomplice

Trouble switching to an iPhone 7 Plus

I recently purchased an 7Plus to replace a 6s. I bought it from the Boost website, so everything should work. After some trouble, I finally got through the activation pages of your site. It said to give it 15 minutes to activate. It hasn't. It had a "troubleshooting" link, but that just sent me to the Apple website. I don't think they can help getting it activated with Boost.

 

It's showing Sprint at the top of the phone. It won't make or receive calls or text messages. 

2 REPLIES 2
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Agent

Re: Trouble switching to an iPhone 7 Plus

Hello, holidaze. Is your phone connected to a Wi-Fi network? Have you tried turning both phones off and turning the new one back on? 

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Accomplice

Re: Trouble switching to an iPhone 7 Plus

That did it.

 

Thank you.