Trouble swapping from iPhone 6 to iPhone 8 Plus

Newbie

Trouble swapping from iPhone 6 to iPhone 8 Plus

I’m trying to swap phones for my mom but it says firmware update required and it’s already up to do date. She already has boost so it’s a boost to boost swap. She also bought the phone on the boost website so it should already be compatible. Need help please.

17 REPLIES 17
Agent

Hi, Struggling. Can you send us a private message so we can look into it? 

Groupie

I am having this exact same issue.

Agent

Hi, Slyther89. Can you send us a private message with the phone number, PIN, IMEI and ICCID?

Newbie

I'm also having this issue, is there anyway u could help me?
Agent

Hey there, @Bloop! Yes, we can do our very best to help you. Please send us a private message to better assist you. 

Groupie

Hi, I'm also having the same issue switching an iPhone 11. Is there any way you could help me?
Agent

Sure, @Simba02 please send us a private message to better assist you. 

Groupie

im having a similar issue.
Agent

Hey there, @Ceejimon227! Please send us a private message to better assist you.