This device is not eligible to swap

Highlighted
Groupie

This device is not eligible to swap

Recently I ordered a new iphone 6s because my old one was stolen and i’ve been trying to swap devices but it does not let me it only says “this device is not eligible to swap”
2 REPLIES 2
Highlighted
Groupie

I have the same issue (This device is not eligible to swap.) with an iPhone 6 from sprint (clean ESN) Help would be nice!

Highlighted
Agent

Hey there! I'd be happy to help you. Please send me a Private Message with the IMEI to check what's going on.