This device is not eligible to swap.

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Enthusiast

This device is not eligible to swap.

Currently, the phone i have on my account is busted and unusable. So i'm trying to swap my service to my iPhone 5s that is also with Boost. However, everything I try, i get the message, "This device is not eligible to swap." Can anyone help me?

178 REPLIES 178
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Groupie

I just got a new iphone xr from apple since my last one broke and im trying to switch my old number to my new phone so i can get all my old information but it says that the sim card is locked and when i tried switching it online it said that my phone wasnt eligible to a swap

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Groupie

I just got a new iphone xr from apple since my last one broke and im trying to switch my old number to my new phone so i can get all my old information but it says that the sim card is locked and when i tried switching it online it said that my phone wasnt eligible to swap

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Agent

Hi, mvisaac. Please send us a private message so we can assist you with that. 

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Accomplice

I need help getting my device eligible to swap
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Enthusiast

I’m also having this trouble I wasn’t able to switch my lg stylo 3 for my lg stylo 4
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Agent

Hello Miguelnajera, lets get you sorted out. Is the phone you are trying to switch to a Boost mobile phone? 

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Enthusiast

Yes it is
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Agent

Understood, @Miguelnajera. To take a closer look, please send us a private message with your phone number, PIN, IMEI and SIM card numbers from the new phone.

 

To send a private message just click on the picture of any Boost Mobile agent and, in the next screen, click "send this user a private message". 

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Groupie

I'm also getting this message for a pixel 2

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Enthusiast

I am unable to swap my phone , My friend gave it to me after mine broke. She didn’t cancel or anything she just didn’t continue to pay her bill