This device is not eligible to swap.

Accomplice

Re: This device is not eligible to swap.

I have been able to swap devices but cannot send or receive mms, nor can I access the internet without wifi. I have checked the message board and have check the typical bug fixes with no luck. My data is enabled, my message permissions are correct, but I still can't send pictures.
Agent

Re: This device is not eligible to swap.

Hello Mammy. Are you using the SIM card that was included with the new phone?

Groupie

Re: This device is not eligible to swap.

It’s an iPhone 7
Accomplice

Re: This device is not eligible to swap.

Yes I am.
Agent

Re: This device is not eligible to swap.

@Karlyf42 Was that phone purchased on our website?

Agent

Re: This device is not eligible to swap.

@Mammy We'd like to take a closer look. Please send us a private message so we may work directly with you.

 

You can send a private message by clicking on an agent's name, then selecting the message option from the profile page.

Accomplice

Re: This device is not eligible to swap.

I am not near a computer to do so. This process has been the most aggravating of all my cell phone dealings.
Groupie

Re: This device is not eligible to swap.

No it wasn’t but from where I got it from says it’s from boost
Agent

Re: This device is not eligible to swap.

@Mammy You can do it from your phone too. The option should show when you tap on an agent's name.

Agent

Re: This device is not eligible to swap.

@Karlyf42 In that case we need to verify if the phone is compatible with us. Please send us a private message so we may work with you through there.

 

You can send a private message by clicking on an agent's name, then selecting the message option from the profile page.