Currently, the phone i have on my account is busted and unusable. So i'm trying to swap my service to my iPhone 5s that is also with Boost. However, everything I try, i get the message, "This device is not eligible to swap." Can anyone help me?
Hi there, @Lanawilli1! We definitely want to get this figured out for you ASAP. Please, send us a private message with your phone number, PIN code, MEID/IMEI number of the phone that you are trying to activate, and the ICCID/SIM card number.
Hey, kalliedeesmith. If you need assistance to swap phones, let us know in a private message. To send a Private Message, click my username or picture, then click "send this user a private message". Thanks! ~AmyM25
Alright, please let us have the IMEI # in a private message, along with your number and PIN, so we can look into this for you. To send a Private Message, click my username or picture, then click "send this user a private message". ~AmyM25