This device is not eligible to swap.

Agent

Re: This device is not eligible to swap.

Sorry to hear that you feel this way @stc. How can we help you?

Groupie

Re: This device is not eligible to swap.

I am having the same issue can someone help me
Groupie

Re: This device is not eligible to swap.

HI!
You solved the message in a private session, which doesn't help the others with the same problem. i don't have a phone-duh- or I'd call. Why is My BOOST phone ineligible to be swapped?
-V.
Agent

Re: This device is not eligible to swap.

Hey there, @vmart871! Thanks for contacting us. We'll do our very best to help! Please send us a private message with your phone number, pin, MEID/DEC number of the new phone and the SIM Card number that came with it. In order to do so, you just need to click on my name, then select the option that says "Send this user a private message".