This device is not eligible to swap.

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Enthusiast

This device is not eligible to swap.

Currently, the phone i have on my account is busted and unusable. So i'm trying to swap my service to my iPhone 5s that is also with Boost. However, everything I try, i get the message, "This device is not eligible to swap." Can anyone help me?

176 REPLIES 176
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Groupie

How do I send a private message
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Agent

Please tap on the agents name and it will provide the option to private message. victor21

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Groupie

I'm having the same problems and don't wanna buy a whole new phone, help please
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Agent

Hi there Alphamoon. Please send us a private message with the details and we will look into it. victor21

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Groupie

Hey, I bought my iPhone 6s at full price from boost 2 year ago. The phone is in good shape and I want to trade it in, but it's not eligible for swaps or trade ins. Can i get an offer for my phone?

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Agent

Hello @bella2525. Thank you for stopping by. Unfortunately, we don't buy phones. We're sorry for the inconvenience. -Kira_M. 

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Groupie

I was actually looking for a trade in offer.

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Agent

Unfortunately, we don't have on available. 

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Newbie

I am also having the same problem
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Enthusiast

Having same problem with a new Iphone 11 bought at Apple.com