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Boost Mobile Community is currently read-only. Please use the My Boost app or BoostMobile.com to manage your account. If you need assistance, please visit https://www.boostmobile.com/support/contact-us.html

This device is not eligible to swap.

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Groupie

Re: This device is not eligible to swap.

Trying to swap device
When I get the imei # in says not eligible to swap.
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Agent

Re: This device is not eligible to swap.

Hi Martha3. Thanks for contacting us. We're glad to help. Please send us a private message that includes your phone number, PIN and IMEI #, so we can assist you further. Thanks! ~AmyM25

~AmyM25
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Groupie

Re: This device is not eligible to swap.

I am having the same problem I bought an unlocked iphone but it says that its not eligible to swap. Am I doing something wrong?
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Agent

Re: This device is not eligible to swap.

Hello, allison48. Thanks for reaching out. We apologize for this experience. Definitely want to look into this for you. Where was the iPhone purchased? Was it purchased unlocked from Apple or from another carrier? Also, did you check if the iPhone is compatible here? Did you purchase a new SIM card?

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Groupie

Re: This device is not eligible to swap.

I think the problem is that I need to purchase a new sim card, because the link shows that my phone is eligible. Thanks for your help!
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Groupie

Re: This device is not eligible to swap.

i have the same problem