Hi Martha3. Thanks for contacting us. We're glad to help. Please send us a private message that includes your phone number, PIN and IMEI #, so we can assist you further. Thanks! ~AmyM25
Hello, allison48. Thanks for reaching out. We apologize for this experience. Definitely want to look into this for you. Where was the iPhone purchased? Was it purchased unlocked from Apple or from another carrier? Also, did you check if the iPhone is compatible here? Did you purchase a new SIM card?