This device is not eligible to swap.

Groupie

Re: This device is not eligible to swap.

I just got a new iphone xr from apple since my last one broke and im trying to switch my old number to my new phone so i can get all my old information but it says that the sim card is locked and when i tried switching it online it said that my phone wasnt eligible to a swap

Groupie

Re: This device is not eligible to swap.

I just got a new iphone xr from apple since my last one broke and im trying to switch my old number to my new phone so i can get all my old information but it says that the sim card is locked and when i tried switching it online it said that my phone wasnt eligible to swap

Agent

Re: This device is not eligible to swap.

Hi, mvisaac. Please send us a private message so we can assist you with that. 

Accomplice

Re: This device is not eligible to swap.

I need help getting my device eligible to swap
Enthusiast

Re: This device is not eligible to swap.

I’m also having this trouble I wasn’t able to switch my lg stylo 3 for my lg stylo 4
Agent

Re: This device is not eligible to swap.

Hello Miguelnajera, lets get you sorted out. Is the phone you are trying to switch to a Boost mobile phone? 

Enthusiast

Re: This device is not eligible to swap.

Yes it is
Agent

Re: This device is not eligible to swap.

Understood, @Miguelnajera. To take a closer look, please send us a private message with your phone number, PIN, IMEI and SIM card numbers from the new phone.

 

To send a private message just click on the picture of any Boost Mobile agent and, in the next screen, click "send this user a private message". 

Groupie

Re: This device is not eligible to swap.

I'm also getting this message for a pixel 2

Enthusiast

Re: This device is not eligible to swap.

I am unable to swap my phone , My friend gave it to me after mine broke. She didn’t cancel or anything she just didn’t continue to pay her bill