This device is not eligible to swap.

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Enthusiast

This device is not eligible to swap.

Currently, the phone i have on my account is busted and unusable. So i'm trying to swap my service to my iPhone 5s that is also with Boost. However, everything I try, i get the message, "This device is not eligible to swap." Can anyone help me?

178 REPLIES 178
Enthusiast

I am haviing the same problem. Iphone 6s plus
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Agent

Hi there, @Ka9bwz! We definitely want to get this figured out for you ASAP. Please, send us a private message with your phone number and PIN code, MEID/IMEI number of the iPhone, and the ICCID/SIM card number. 

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Enthusiast

Phone

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Agent

Hey, @Ka9bwz! Noticed that you put your personal info publicly. Please delete and send us a private message instead. Thanks!

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Enthusiast

How do u do a pm on here
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Groupie

I have a unlocked iPhone 7 and It's saying not eligible for swap.
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Groupie

Same issue!

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Agent

You can send us a Private Message by clicking on an agent name and at the right side of the pane you will see the option to send a private message. 

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Agent

Hi there. Not all unlock devices can be use on Boost Network. Please follow this link and use the Device IMEI checker tool: https://activate.boostmobile.com/bring-your-phone?intnav=BotNav:Shop:BringYourPhone

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Accomplice

My new boost phone says not eligible to swap