This device is not eligible to swap.

[KJRvdio85]

They are out of stock and also I purchased it from Apple store. My question is can I go purchase a Verizon version from the Apple store and use that? I’m going to exchange it today. Thanks.

[jalopez81]

We can't tell if you can purchase it at the Apple store, but we know those are compatible. You can find more information about compatibility here: 

https://activate.boostmobile.com/bring-your-phone

[Matthew8]

Hello I'm having the same problem and am hoping for some assistance.

[Royt]

Sorry to hear that, Matthew8! We want to help. We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a private channel where we can discuss private account information. Please send us a private message along with your phone number, the PIN and a brief description of your request.

[Alex19ran]

How I can send you guys a message I’m having the same problems, please help me

[Royt]

Hi, Alex19ran! Thanks for contacting us. We received your private message, please wait and we'll continue to assist you in private. 

[Skujawa18]

Im having the same problem too and do not know how to contact yall

[Skujawa18]

I am having the same problem 😞

[Annie1424]

Hi there @Skujawa18. Please send us a private message with the MEID number. We'd love to help.

[dsloanjohnson]

I'm having the same issue. Could someone please assist me with this?